This page is provided as general information about Xaivelence's website and business practices. Project-specific terms are confirmed in the written agreement for each engagement.
1. Information we collect
When you contact us, request a service or use our website, you may choose to share information such as your name, email address, phone number, company name and project details.
We may also receive basic technical information such as browser type, device information and pages visited when it is collected through normal website analytics or security tools.
2. How we use information
We use information to respond to enquiries, understand project requirements, provide requested services, improve our website and communicate about relevant work or updates.
We do not sell personal information. We only use it for legitimate business purposes connected to your interaction with Xaivelence.
3. Cookies and analytics
Our website may use essential cookies or similar technologies to keep the website secure, remember preferences and understand how visitors use important pages.
You can control cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
4. Sharing and service providers
We may share information with trusted service providers who help us operate the website, communicate with you, host systems or deliver a project. These providers are expected to protect information and use it only for the service they provide.
We may also disclose information when required by law, to protect our rights or to prevent fraud, abuse or security issues.
5. Data retention and security
We keep information only for as long as it is reasonably needed for the purpose it was collected, for business records or to meet legal obligations.
We use reasonable administrative and technical safeguards, but no online system can be guaranteed to be completely secure.
6. Your choices and rights
You can ask us to update, correct or remove personal information you have shared with us, subject to applicable legal and business requirements. You can also ask questions about how we use your information.
To make a request, contact us using the details on our Contact Us page.
7. Policy updates
We may update this Privacy Policy when our practices, services or legal requirements change. The updated date at the top of this page indicates the latest revision.
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